We found Sofa's Plus to have very poor customer relations.
We purchased a floor model only because we were told that the multiple nicks would be "Fixed as good as new and we would never know they were there."
Unfortunately, when we received the piece the nicks were much worst and were now permanent smudges. The furniture refinisher they used didn't know what they were doing. They had sanded the finish off.
When we contacted Sofa's Plus, we were treated very rudely and told there was nothing they could do, "It was a floor model."
If we were not told that they would be fixed as good as new, we would have never purchased the piece.
Shame on Sofa's Plus.